ABSTRACT
"Introduction: The significant effects on mental health and the increase in psychosocial risks of health personnel during the COVID-19 pandemic have required the development of strategies that help control it, which are consistent with the complexity of this problem, which involves different levels of analysis. Objective: To propose a protocol for the management of the psychological safety of health personnel during health emergencies. Methods: An action research was conducted at ""Lucía Íñiguez Landín"" Hospital in Holguín, Cuba. The protocol was developed and implemented during four phases of the COVID-19 health emergency. The Delphi method of experts was used for content validation. Results: The protocol completes the management cycle by planning, organizing, implementing and evaluating the actions carried out to fulfill the purpose of developing reasonable psychological safety at the individual level, the safe behavior of the work teams and thereby contributing to the resilience and sustainability of the institution. The validation process during COVID-19 verified its content validity and the relevance of its use in similar situations that might arise in the future. Conclusions: The management of psychological safety in health emergencies, through a theoretically and methodologically based protocol of a multidisciplinary, preventive and systemic nature, opens a new perspective for diagnosis, psychological intervention at the level of individual, of work team in areas of high hospital risk and organization, while allowing the evaluation of the actions carried out. © 2022, Editorial Ciencias Medicas. All rights reserved."
ABSTRACT
Introduction: Management of workers' health in relation to psychological safety has emerged as an essential objective in coping with the COVID-19 pandemic. Training provided to senior hospital management is a preventive action that should be included in the management of the current pandemic. Objective: To develop a psychological safety training program for senior hospital management as part of the primary prevention actions provided in the Psychological Safety Management Protocol for Health Personnel Working Directly with COVID-19– Affected Patients. Methods: A development study was carried out, which included a narrative bibliographic review and the use of theoretical research methods. Results: A training program was created, which includes three topics for working at the organizational level: psychological safety in emergencies and disasters, leadership and communication, and organizational management. Conclusions: The training program developed includes contents that contribute to the development of psychological safety of the healthcare personnel and to the integrated management of processes. It was useful to prepare senior hospital management to cope with COVID-19. © 2021, Editorial Ciencias Medicas. All rights reserved.